What type of soup are you making?
Sarah stepped into the break room, her shoulders slumped after another tense department meeting. Colleagues filled the room, grabbing coffee in silence. Frustration hung in the air, and no one made eye contact.
This was her third job in five years, and the pattern felt familiar. At first, she was excited, but soon, her hopes faded. The company's promised values didn’t match the daily reality.
Across town, Michael entered his company's collaborative space, greeted by the warm buzz of conversation and the aroma of fresh coffee. A teammate spotted him and waved him over to discuss a new project idea.
Despite facing industry challenges, his team remained energized, supported, and committed. The difference wasn't better pay or perks—it was something more fundamental: culture.
These contrasting workplaces illustrate what Jon Gordon explores in his insightful book Soup: how organizational culture, like a well-crafted soup, requires the right ingredients, careful preparation, and a skilled hand to stir the pot. Just as a master chef knows that great soup needs quality ingredients, exceptional leaders know that strong organizations start with a well-crafted culture.
I’ve worked in cultures that were the exact opposite—environments where fear and dysfunction ruled the day. In one particularly toxic workplace, a senior leader stood up halfway through a meeting and hurled a chair across the room. My team member, who was in that room, got up and walked out.
In other companies, the toxicity was quieter but just as corrosive. Leadership skipped tough talks, letting problems grow through passive-aggressive emails and quiet side chats. The message was always clear: problems weren’t solved—they were ignored, denied, or buried.
Jon Gordon's Soup isn’t just a business book. It’s a recipe for success in leadership, teamwork, and company culture. Gordon uses the metaphor of making a great soup to show how leaders influence their teams. They create a "flavor" that makes employees feel valued, engaged, and motivated.
A tasty soup needs the right ingredients. Similarly, a strong organization relies on trust, communication, optimism, and love.
But what does it take to create "good soup" in an organization?
How do leaders ensure their team members feel a sense of belonging and purpose?
This article will examine key ingredients for a strong workplace culture and discuss how leaders can boost success.
Soup = Culture: Culture is a Direct Reflection of the Leader
Gordon explains that the person who stirs the pot, or the leader, controls the soup's final taste. In the workplace, a company's culture is a direct reflection of its leadership.
Culture is a Reflection of the Leader
A well-seasoned soup shows the cook's skills. Similarly, a company's culture reflects its leader's values and principles. The work environment thrives if a leader fosters positivity, trust, and collaboration. Conversely, negativity, lack of trust, and poor leadership can create a toxic culture.
Culture Drives Behavior and Behavior Drives Habits
Culture isn't just about the "vibe" of a company; it's the invisible force that guides employee behavior. A strong, positive culture encourages teamwork, creativity, and accountability. A weak culture holds back innovation. It also causes resentment and leads to disengaged employees.
Leaders Nuture the Roots of the Culture, not just the Fruits
Many companies aim for external success, such as profits, sales, and stock prices. However, they often overlook their internal foundation: their culture.
Leaders must invest in creating an environment where employees feel valued and supported. Open communication, celebrating achievements, and building trust matter just as much as meeting revenue targets.
Great Leaders Create Great Cultures
Leaders must prioritize and work hard to create a great culture. It doesn't just happen on it's own. The leader must be intentional and make it the top priority to make it happen.
Lead with Optimism
Optimism is more than a feel-good attitude; it’s a leadership necessity. A leader's belief in their vision and team members' abilities can make or break an organization.
Leadership as a Transfer of Belief
Great leaders don’t just have a vision—they instill that belief in others. When leaders exude optimism, they attract talent, inspire innovation, and encourage perseverance. Negativity, on the other hand, creates fear and stagnation.
A Leader's Optimism is Contagious
A positive leader spreads energy throughout the organization. Team members who see their leader as confident and forward-thinking are more likely to mirror that mindset. Success breeds optimism, which in turn drives further success.
Leaders Must Guard Against Negativity
Negativity can be like a rotten ingredient in soup—it ruins everything. Leaders need to stay alert about negativity. This can be done by shifting mindsets, providing coaching, or removing toxic team members when needed.
Trust is the Glue of a Great Culture
Trust binds teams, helping them work well together and perform at their best.
Trust Generates Commitment
Without trust, teams fall apart. Employees who trust their leaders and colleagues are more committed and engaged in their work.
Trust is Earned, Not Given
Leaders must prove their reliability through consistent actions, honesty, and integrity. Keeping promises and treating employees with respect builds long-lasting trust.
Trust is Fragile
It takes years to build trust but only moments to break it. A single dishonest act can undo years of positive leadership. Leaders must always uphold high ethical standards to maintain trust within their teams.
Great Leaders are Great Communicators
Poor communication creates confusion and disengagement, while transparent communication builds trust and alignment.
Open Communication Fosters Trust
When team members are kept informed, they feel valued and engaged. Leaders who communicate openly earn trust and commitment from their teams.
Filling the Information Void
In times of uncertainty, lack of communication breeds fear. Employees fill the gaps with their own assumptions, often leading to misinformation. Leaders must proactively address concerns and provide clear guidance.
Authenticity is Key
Great leaders communicate with authenticity, sharing not just successes but also challenges. Being open about struggles makes a leader more relatable and trustworthy.
Love is the Secret Ingredient to Creating a Great Culture
Live might seem like an unusual ingredient in business, but it's what makes a workplace feel like a community rather than just a job.
Leading with Love Drives Engagement
When leaders genuinely care for their employees, they foster a culture of engagement and loyalty. This isn’t about being "soft"—it’s about showing respect, empathy, and appreciation.
Great Leaders Treat Team Members Like Family
A loving family supports each member. Similarly, a great company culture nurtures employees. It celebrates achievements and resolves conflicts in a positive way.
A Culture of Love Impacts the Bottom Line
When employees feel valued and appreciated, they are more motivated, productive, and committed to the company’s success.
Great Cultures are Built on Great Relationships
A great soup is meant for sharing. Similarly, a good workplace culture grows from strong relationships. In Soup, Jon Gordon highlights that strong connections among team members are key to lasting success. Relationships provide the foundation for trust, collaboration, and a shared vision.
Relationships Give Meaning to Work
Work isn't just about tasks and deadlines—it's about the people we interact with daily. Employees who connect well with colleagues and leaders feel they belong more.
This sense of connection makes work more fulfilling and enhances overall job satisfaction. When people enjoy working together, they are more likely to support each other and contribute to a positive work environment.
Great Leaders make Engaged Relationships a Priority
Having relationships at work isn’t enough; they must be engaged relationships. This means connecting with coworkers, knowing their challenges, and offering help when needed.
Leaders are key in building these relationships. They promote teamwork, collaboration, and open communication. A company where employees feel personally connected to their colleagues is more resilient and successful.
The Challenge of Building Great Relationships: Busyness and Stress
A major barrier to strong work relationships is the constant pressure from deadlines and responsibilities. In fast-paced workplaces, employees focus on tasks. They often forget to build connections. Being busy and stressed can harm our relationships with team members.
However, prioritizing relationships leads to better teamwork, improved morale, and increased productivity. Leaders should provide opportunities to build relationships. They can do this through team activities, mentorship programs, and open discussions.
The Role of Leadership in Strengthening Relationships
Leaders set the tone for workplace relationships. When they demonstrate care, empathy, and appreciation for their team members, employees are more likely to do the same with each other. Leaders can foster meaningful relationships by:
The Power of Relationships in a Thriving Workplace
In the end, relationships are the heart of a great workplace culture. They create a sense of unity, trust, and purpose that drives long-term success.
Just as a well-cooked soup is best enjoyed with others, a thriving organization is built on strong, engaged relationships. Leaders who invest in these connections will create a team that is not only productive but also genuinely happy and motivated.
Engagement Metrics Reveal the Health of the Culture
Employee engagement is more than a buzzword. It’s a key factor that affects productivity, retention, and the success of the company.
When employees connect with their work and share their organization’s mission, they tend to exceed their basic job duties. Engaged organizations see more innovation, better customer satisfaction, and stronger performance.
How to Measure Engagement
Companies can assess engagement through various tools, including:
Leaders can track engagement levels over time. This helps them spot patterns. Then, they can use strategies to boost motivation and satisfaction.
Driving Engagement in the Workplace
Leaders should build a workplace where employees feel valued, challenged, and supported. This will boost engagement. Some key strategies include:
A workplace with high engagement is like a warm soup—energizing, satisfying, and enjoyable for all.
Passion is the Ingredient that takes You to the Top
Passion is the fuel that transforms ordinary efforts into extraordinary results. Gordon compares passion to the heat that brings a soup to life.
Without passion, work becomes routine and uninspiring. But when employees are passionate, they bring enthusiasm, creativity, and resilience to their roles.
Passion Fuels Performance
Passionate employees are more than just workers; they are contributors who deeply care about their work. Passionate team members:
When a workplace lacks passion, productivity declines, and employees simply go through the motions. Leaders who cultivate passion create a culture where employees feel excited about what they do.
Helping Team Members Find Their Purpose
Passion often comes from a sense of purpose—believing that work matters beyond just a paycheck. Leaders can help employees find their purpose by:
Cultivating Passion in the Workplace
Leaders can ignite passion in their teams by:
A passionate workplace is one where employees don’t just work for a paycheck—they work because they love what they do. Just as heat brings out the full flavor of a soup, passion brings out the best in employees, driving success and fulfillment.
Conclusion
We've seen that organizational success isn't just about strategy documents or quarterly targets. It comes from daily interactions, shared values, and the behaviors of leaders.
These factors really shape your company's culture. Great leaders, like master chefs, taste and adjust their soup. They nurture their organization's culture. They know this culture is the foundation for everything else.
What flavor is your organizational soup?
Is it nourishing your team or leaving them hungry for something better?
The beauty of culture is that it can be transformed with intentional leadership and the right ingredients—trust, communication, optimism, and yes, even love.
Today, commit to becoming the chef your organization needs. Start by assessing your current culture honestly. Then, choose one ingredient from Gordon's recipe that needs strengthening in your team.
Small changes can make a big difference. Rebuilding trust takes consistent actions. Improving communication makes everything clearer.
Also, showing appreciation for your team’s efforts is key. These steps can transform your culture from bland to extraordinary.
Remember, the culture you create today will determine the results you achieve tomorrow. Your team is waiting for you to stir the pot. What will you bring to the table?
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